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Yet, considering the eParticipation practices in eGovernment on one hand, and the progressively strong grip that social software holds over current work practices on the other, computer-supported organizational participation (CSOP) becomes increasingly relevant. However, little attention has been paid to the exploration of how these processes can be incorporated by and designed with social software. Organizational participation (OP) and its positive effects on job satisfaction and productivity have been well studied. Initiatives that foster employee participation can nurture these demands.
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This democratization has reached the workplace as today’s employees demand high responsibility and empowerment as well as communal and flexible work environments. Yet, in a network society, more and more areas of our lives become democratized. Many companies offer their staff social software such as employee portals and Enterprise Social Networks (ESNs) to support information exchange and collaboration. We propose a set of features and discuss implications for researchers and practitioners. We show how employee competence and leadership commitment are as important as the workload and supporting features as well as an option for anonymous communication. Building on the expert interviews, our process model includes a topic horizon and a collaboration phase, which creates proposals that have to be decided on in order to produce results. We describe the elements to consider when designing processes that aim to be beneficial for both the employer as well as the employees. We conduct 20 guided expert interviews to propose a research framework for computer-supported organizational participation. However, although adoption of social software is widely spread in firms, research on the determinants of computer-supported organizational participation is scarce. Research in sociology and psychology demonstrated positive effects on job satisfaction as well as productivity. Initiatives that foster organizational participation can contribute to the fulfilment of such work conditions. Employees demand high responsibility and empowerment, while keeping their work communal and flexible.